Collection and Use
We may collect, and you may provide, personal information to Exsoylent Candles for a variety of reasons which we will disclose to you, including to purchase products; to receive direct marketing information from Exsoylent Candles; to facilitate our relationship with you by email and through our Website and stores; and to report to you and deal with your complaints or returns. We collect information that is reasonably necessary for facilitating our relationship and providing you with our services. We also collect information if you apply for a position with us. If you do not provide your personal information, we will not be able to provide you with these services.
When you provide personal information, such as your name, address, mobile number, email address, and credit card information, you consent to Exsoylent Candles using or disclosing your personal information for the purpose specified to you at the time of collection, or for another purposes if:
- you would reasonably expect us to use or disclose such information for that other purpose (for example, you would reasonably expect us to disclose your contact details to our freight agents if we have to deliver products, to service providers we use to manage our online and store relationship with you, such as: our credit card service provider, SecurePay, to debit and credit payment; or
- that other purpose is related to the purpose specified to you at the time of collection (for example, we would need to disclose your credit card details to a bank to credit your account in the case of a refund, we will need to disclose your email address to the company that manages our newsletter subscription services to you, MailChimp); or
- where we are permitted or required by law, or it is in the public interest to do so, or it is in the interests of public safety to do so.
You may use a pseudonym when you deal with us unless it is impractical. For example, if your pseudonym does not match your credit card details, or you give a false name and the freight company will not deliver to you, we will not be able to complete your purchase.
We will not collect your information from a third party unless you have consented, or it may be implied that you consented to the collection at the time.
We may disclose personal information to our related companies in Australia, and between stores, but only for the same purpose for which it was collected. Exsoylent Candles may de-identify information and share non-personal, non-individual information with our partners in aggregate form for research analysis. For example, we will not show that you purchased a specific item but rather, how many customers purchased that item.
When you browse through our Website, we collect information on the efficiency and working of our website. This information includes the number of times a web page is accessed, the browser used, and paths taken when moving through the website. This information is used to improve and personalize your shopping experience. If you use our Website you agree to personal information you provide being collected, and used in this way.
If you use any of our services, and we think you might benefit from using another service we offer, we may send you an email telling you about it.
If you use the social media buttons on our Website (for example, Facebook, Twitter, Google plus, Mintox) your IP Address may be collected and the site you are visiting may set a cookie to make sure the link functions properly. The use of these sites by you is out of Exsoylent Candles’s control and is governed by the privacy policies of the particular Websites or links. Please do not use these sites if you do not agree with your personal information being potentially accessed by these sites.
The Exsoylent Candles Facebook site is a public website. Any information you post on this site may be read, collected or used, by anyone and Exsoylent Candles has no control over its use. If you would like us to remove your post, please contact the Privacy Officer.
We will communicate directly with you by email to promote our goods and services though our enewsletter. We may collect this information from you directly or through our Website, or from other traders where you have requested information about Exsoylent Candles from that trader.
You may easily request not to receive direct marketing material by selecting the option to unsubscribe to our enewsletter or other email communications.
We use a cookie to track your “Shopping Bag” during your visit.
A cookie is a small piece of information that a server sends to a client. When you visit a website with cookie capabilities, its server sends certain information about you to your browser which is stored on your hard drive as a text file. At some later time (such as returning to the site the next day), the server retrieves the cookie. It’s a way for the server to remember things about you. Cookies are not usually nefarious in their purposes and one site’s cookies cannot be accessed by another site.
You may experience trouble when using our website if you do not have cookies enabled. You can check your cookie setting in Internet Explorer via the Tools, Internet Options menu, and then the privacy tab. Our site requires a medium setting. If you have your privacy settings set too high, or are blocking cookies you will not be able to create a Shopping Bag and we cannot provide you with online services.
We will take all reasonable steps to ensure that your personal information is protected from misuse, interference and loss, as well as unauthorised access, modification and disclosure.
Our credit card processing vendor uses secure socket layer (SSL) technology.
However, unfortunately, due to the nature of the internet, security of your personal information that you transfer to us over the internet cannot be guaranteed. To the extent available under the law, Exsoylent Candles shall not be responsible or liable for any loss of privacy, disclosure or information, harm, damage or loss that may result from you transmitting information to us in connection with this Website.
Access to Personal Information
We will take reasonable steps to ensure that your personal information which we collect, use or disclose is complete and up-to-date. You, or your authorised representative, can ask us to disclose the information we hold by contacting our Privacy Officer on the number below. We may require you to verify the authorisation, and charge a reasonable handling fee so that we can obtain the information you require.
We will take reasonable steps to correct personal information we hold if it is inaccurate or incomplete on your request without charge. Please contact our Privacy Officer. In most cases, you will be able to correct the information yourself online, for example when you go to the “checkout” to purchase goods, or respond to competitions or offers.
We reserve the right to refuse your request for access or correction if we are legally entitled to do so.
If we change the Policy we will post a notice on our Website for one month and we will draw your attention to the changes by sending you an email if you have subscribed to our enewsletter.
The variation will take on the date the notice is posted on the Website. You may object to the changes within 20 days after they are posted on the Website. If you do not agree to the changes and to Exsoylent Candles continuing to hold and use your personal information, please contact our Privacy Officer (see below). If you notify us you object to the changes, we will not be able to provide you with our services in future and your personal information will be destroyed.
Privacy Officer at [email protected] or on 0411 822 265.
We aim to respond to your complaint within 24 hours, depending on its complexity.
If you have any query about how your personal information will be dealt with and protected please do not hesitate to call the Privacy Officer.
Updated 1st February 2015.