Terms and Conditions

Welcome to Exsoylent Candles’s Terms and Conditions page. Please read through the following information before you place an order as by placing this order, you are bound by the Terms and Conditions set out below. Exsoylent Candles reserves the right to update these details at any time and will notify you by updating the information on this page.


The nature of Internet communications means that your communications may be susceptible to data corruption, interception and delays. This website may include inaccuracies or typographical errors. Exsoylent Candles and any other persons involved in the management of this website may make changes in the products and prices described in this website, and to the content of this website, at any time without notice. Exsoylent Candles shall not be responsible for any detrimental reliance you place on this website or its contents. Use of this website is on an “as is” basis and is entirely at your own risk.

Unless otherwise agreed to in writing by Exsoylent Candles, the contents of this website and all goods that may be provided in any connection with this website are provided “as is”, and are for consumer end use only, and all express or implied conditions, representations and warranties, including any implied warranty of merchantability, for a particular purpose, or non-infringement, are denied and disclaimed, except to the jurisdiction. Except as otherwise expressly agreed, Exsoylent Candles makes no representations, warranties, covenants or guaranties as to the quality, suitability, truth, accuracy or completeness of any of the contents of this website, or any goods that may be provided or sold in any connection with this website. Any representations, warranties or covenants with respect to any goods referred to in this website shall be subject to, governed by, and as stated in the applicable contract governing the provision of same.

In connection with your viewing and use of this website, except for any commercial transactions that may be undertaken in connection with this website, Exsoylent Candles shall not be liable for any damages, harm, liability, loss, cost, expense, or injury suffered in any connection with this website whatsoever, including as a result of using, accessing, copying, or downloading any part of this website’s content. In no event shall Exsoylent Candles be liable for any direct, indirect, special, incidental, or consequential damage (including loss of business, revenue, profits, use, data or other economic advantage) however it arises, whether for breach of contract, or in tort, negligence, equity, or otherwise even if Exsoylent Candles has been previously advised of the possibility of such damage.

You agree to have sole responsibility for adequate protection and backup of data and/or equipment used in connection with the website and will not make a claim against Exsoylent Candles for lost data, re-run time, data corruption, communication interception, inaccurate output, work delays or lost profits resulting from any use of this website.

You agree to hold Exsoylent Candles absolutely harmless from, and you covenant not to take any action against Exsoylent Candles for, any claims based on using this website.



Copyright 2014, Exsoylent Candles, All Rights Reserved. Exsoylent Candles shall enforce its rights concerning this website in the event of any interference, infringement or contravention of its rights, title or interests in any aspect of this website. This website is protected under the copyright laws of Australia and other countries. Unless otherwise specified, no person has permission to download, display, post, record, mirror, duplicate, copy, retransmit, redistribute, commercially exploit, reproduce or republish any part or aspect of this website in any form, or any information found at this website, by any means whatsoever, whether by electronic, mechanical, recording, photocopying, photographic means or otherwise.

The symbols ® and TM designate Australian registered trademarks and unregistered trademarks respectively. Exsoylent Candles has additional trademarks and service marks, registered and unregistered, in other countries. Nothing on this website shall be construed as conferring any license under any of Exsoylent Candles’s or any other person’s intellectual property rights, whether expressly, by interference, by implication, or otherwise.


Burn Time and dimensions

Actual burn time of our candle products depends on a number of ambient factors therefore the times given are approximate. To get the most out of your burn, please see our Candle care page for instructions on how to get the most of of your candle. All product dimensions are to the nearest mm and are subject to change without notice.


Candle safety, frequently asked questions and hints and tips

Candle safety is extremely important. All candles brought by consumers will be issued with a safety sticker. We also recommend that you read our safety guide before you use your new candle. We also have a Candle care area where you can learn how to look after your candle to maximise the quality of your burn. There is also a melts and oil burner area as well.

Please remember the candles are hand poured, not massed produced. Although all effort is made to ensure consistency, every candle will be different.

– When using  completely natural soy wax, sometimes you may notice darker patches or wet spot in your container candles. This is not a fault, simply a small belmish where the wax has not adhered to the glass 100%. This does not affect the candle in any way.

– The top of your candle may also appear slightly uneven. This is also a sign of natural soy wax being hand poured.

– All candles by Exsoylent Candles are made to order, unless stated other wise, this is to ensure the quality of our candles.

Gift Cards

Exsoylent Candles Gift Cards can be redeemed only on the Exsoylent Candles online store.  Gift Cards will be emailed to you and shoule be treated like cash;  lost email or codes will not be replaced, refunded or redeemed. Gift cards are redeemable towards the purchase of any product available at the time of presentation. Gift Cards are not redeemable for cash and must be used how they emailed to the person. Gift cards can only be redeemed by one person, once the voucher code is used than it will no longer exist anymore.

Gift Cards must be redeemed before the expiry date given in the email or on the card; The card will be void and may not be redeemed after the expiry date; cannot be reloaded. Gift Cards are not partically redeemable and must be used in full. It is up to the cardholder to use the full value of the card before the expiry date. Cash will not be given for any unused balance; unused balance on expiry of the Gift Card will not be refunded or credited. When the cost of the purchase exceeds the available card balance, the cardholder is required to make up the difference with another payment method.

Cardholders are liable for all transactions on the card except to extent to which there has been fraud or negligence. In some cases, We reserve the right to change any terms contained in these Terms of Use at any time.  Please contact us on 0411 822 265 or [email protected] if you have any reason to believe an error has occurred in relation to your card.

Please Note

Please not that all Exsoylent Candle products are used at the buyers own risk. By following our safety instructions we are confident that you will get the most out of your candle and purchase at Exsoylent Candles. Exsoylent Candles does not accept responsibility for any damage caused as a result of misuse of the products that are purchased.

We however offer refunds on all products which is the extent of our liability.

Updated 1st February 2015